Right of withdrawal for EU customers

You have the right to withdraw from this contract within 14 days without giving any reason. 

The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. 

In order to exercise your right of withdrawal, you must inform us (Kwiggle®Bike GmbH, Altenbekener Damm 61, info@kwiggle-bike.de) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) about your decision to cancel this contract. You can use the attached cancellation form to do so. You can electronically fill out and submit the cancellation form or another clear declaration on our website kwiggle-bike.de. If you make use of this option, we will immediately send you (e.g. by e-mail) a confirmation of entry of your cancellation.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of cancellation before the expiry of the cancellation period. 

 

Consequences of the cancellation  

If you cancel the contract, we will have to repay all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer), and less any compensation obligations for damages, immediately and at the latest within fourteen days from the date on which the notification of your cancellation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged with the repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. 

You must return the goods to us immediately and in any event not later than 14 days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of 14 days. You have to bear the costs of return in case of cancellation. 

If the goods show damages which do not allow a resale at the new value (scratches, dirt, etc.) you are obliged to pay for the repair of the damages. We therefore ask you to follow the operating instructions exactly, to handle the goods with care and to pay attention to the correct folding and packing. We will notify you of any damage immediately after the goods arrive at our premises.

Cancellation form:

If you want to cancel this contract, please fill out this cancellation form and send it back to us.